Employee Suggestion Programs motivate employees to identify problems in your organization and suggest solutions. It gives employees a reason to care about your organization, and encourages them to be innovative.
Ask for their help by letting employees know that their ideas are always valued. Then, give rewards for viable suggestions that enhance efficiency, increase productivity, reduce costs, or help create a safer work environment. An employee suggestion program can help your business grow and prosper.
There are two basic steps when planning your new Employee Suggestion Program
How to Create a Successful Employee Suggestion Program:
Create an Employee Suggestion Review team
The team’s mission is to review every employee’s suggestion and acknowledge the receipt of each within a few days. The team should not be all managers, and should include members from different departments. If the review team approves a suggestion, it will advance to senior management for final approval.
Designate an Owner/Administrator of your Program
To ensure success, your suggestion program needs a senior manager as the owner/administrator, and must also be part of the review process. Responsibilities include making sure the whole program works as designed, promoting the program, and telling employees how important the suggestion program is to your company.
Announce your Employee Suggestion Program
Gather the employees to announce your program. Talk about what you want to accomplish with your program. Define what kind of suggestions you want, such as: ideas to reduce costs, ways to increase efficiency and productivity, improve quality, identify opportunities to improve sales or services, ideas related to safety, and ideas that will improve employee attitudes and morale. Describe what makes a good suggestion (described below). Detail the Suggestion Review Process so employees will know what to expect, and clearly define the rewards for approved suggestions.
Define what a good suggestion looks like
Every suggestion should clearly state the issue, include a detailed solution, an estimate of the cost to implement the solution, and an estimate of the projected savings or benefit if implemented. While this may sound like a lot to ask of an employee, it is vital information that is needed by the suggestion review team. The more information the suggester can provide about the suggested solution and its benefits, the better its chance of getting approved.
Encourage submissions from individuals and teams
While suggestions submitted by individuals is usually the main focus of your program, Team Collaboration and Team submissions should also be encouraged, and is where you could see some amazing results. Use these guidelines to design your program, also encourage people to come together to create solutions that may be bigger and better developed by a team, than is possible by just one person.
Some employees may have great ideas, but are not able to detail an issue, or complete a cost/savings estimate, or develop a detailed solution. However, if a Team Submission option is available in your program, then these valuable suggestions can be developed by the combined intelligence of a few co-workers.
Define how your Suggestion Review Team will communicate:
Timely feedback on the status of suggestions is important to keep employees motivated. Everyone will be anxious to hear what’s happening to their suggestion, so provide frequent updates to each suggestion, at defined intervals.
All communications between the suggestion originator and the review team should be confidential. This includes requests for suggestion clarification, status reports, or rejection notices.
However, when a suggestion is accepted, the employee should be recognized publicly. Include a description of the suggestion and how the solution will benefit the company. If an award is involved, it should be presented at that time. While most employees will welcome this recognition, always respect the wishes of employees who do not want that spotlight.
Clearly Define the Rewards for Approved Suggestions
For approved suggestions that result in cost savings, the employee generally is awarded up to ten percent of the estimated savings, up to a defined maximum amount, for the first year their suggestion is implemented.
For approved suggestions that are difficult to measure its benefit, or does not result in specific cost savings, a series of tier-level merchandise awards should be clearly defined. Award Packets with Gift Catalogs allow the winner to select their own gift from a large selection of life-style gifts.
Details: How to provide merchandise awards using Gift Catalogs
If you publicly recognize employees and provide sufficiently substantial awards for adopted suggestions, the results of your program suggestion program will be amazing.
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Suggestion Award Packet
Use the form below to request your free information package, sent via UPS. It will include:
- Sample Employee Award Packet
- Sample Gift-of-Choice Catalogs
- Pricing, order forms, and how to get started
Use this form to request your free information package, sent via UPS. It will include:
* Sample Employee Award Packet
* Sample Gift-of-Choice Award Catalogs
* How to customize Presentation Packets
* Pricing, order forms, and how to get started.